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How to Claim Insurance in Saudi Arabia; Claiming insurance in Saudi Arabia involves a series of well-defined steps to ensure that motorists receive fair and prompt assistance following an accident. Here’s a detailed guide to help you navigate the process:
How to Claim Insurance in Saudi Arabia – Step-by-Step Procedure
- Immediate Reporting
- With Valid Insurance: Call Najm’s customer service at 920000560 if you have valid insurance at the time of the accident.
- Without Valid Insurance: Contact the traffic police if there are injuries, fatalities, fires, or if no party has valid insurance. The emergency number for the traffic police is 993.
- Collecting Information
- Provide essential details such as your name, ID or Iqama number, mobile number, car plate number, car type, insurance policy number, insurance company name, city, accident location, and any notable features of the accident.
- Accident Assessment
- Indicate whether the vehicles involved can be moved or not. This information helps in managing traffic and determining the next steps.
- Receiving Case Number
- Make sure to note the case number and the date of the accident provided by the call center. This will be crucial for tracking your claim with the insurance company.
Post-Accident Procedures
Najm Insurance Services ensures that all procedures related to accidents are handled efficiently. If the accident is within Najm’s geographical coverage and involves at least one vehicle with valid insurance, Najm will manage the investigation without any financial reward from the involved parties.
Specific Scenarios Not Covered by Najm
- Accidents outside Najm’s geographical coverage.
- Accidents resulting in death, injuries, fires, natural disasters, or criminal activities.
Additional Tips
- Download Najm Mobile App: For faster electronic procedures, download the Najm app available on both iOS and Android platforms.
- Customer Support: For any inquiries or additional support, you can contact Najm at their hotline 199033 or via their WhatsApp number 920000560.
Penalties for Violations
The Ministry of Interior emphasizes severe penalties for anyone facilitating the entry, transportation, sheltering, or assistance to border security violators, including up to 15 years in prison and fines up to one million riyals.
For more detailed information and specific services, you can visit the Najm Insurance Services official website (NAJM).
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